Specialty Care - Phamily

Specialty Care

Phamily enables high-quality between-visit care to better support your patients with chronic conditions.

4 hours

to get everything up and running

90%

monthly patient engagement — averaging 3.4 times per month

$700K

annual revenue per 1,000 patients

40%

profit margin to reinvest in your practice

With a decade’s experience helping specialty organizations of all sizes, we’re the experts in providing between-visit care to patients with complex medical needs — without overburdening providers.

Phamily can help you increase medication compliance, reduce hospitalizations, and close an average of 6.5 care gaps for your patients.

Implementing Phamily’s AI-powered platform and turnkey staffing takes just 4 hours, meaning you can scale profitable, proactive care to 1000s of patients quickly and easily.

“The nurses feel it. They can answer faster, and patient wait times are reduced. Call length is also reduced, because patients are navigating a lot of complex things through Chronic Care Management instead of calling triage.”

Katie Ross

Director of Clinical Operations , DENT Neurologic Institute

The physicians really like this as well — they know who their dedicated navigator is and coordinate with them directly (including advising which patients should be enrolled if not already) and they consistently receive positive feedback from patients. I am already considering adding 2 more FTEs before year end.

Jennifer Biede, MBA

Chief Executive Officer, Northwest Neurology

“Every board meeting I have, I always hear another story of a CCM patient who has come in saying how great it is. Some patients will tell us ‘this little thing is bothering me’. We jump on that and resolve it so that a small thing doesn’t become a big problem.”

Norvel Frock

Practice Administrator, Kidney Care Center of Georgia

Nephrology Neurology Oncology Pulmonology Cardiology Other

The market-leading nephrology CCM platform

40+ nephrology practices use Phamily to support patients between visits with high-quality care that pays for itself.

Offer better kidney care for all your patients with Phamily’s AI-enabled platform and support.

“We’ve seen increased prescription compliance, reduced hospitalizations, and higher overall engagement.”

Ramsey N. Nassar, MD

Nephrologist, Nephrology Associates of Kentuckiana

Common Chronic Conditions for Nephrology Patients

Close the loop for neurology patients and their caregivers

Leading neurology practices drive better outcomes with Phamily.

"CCM with Phamily and Sweeten Health was one of the easiest things I’ve implemented in my very long career.”

Wendy Van Fossen

Chief Executive Officer, The Neurology Center

Common Chronic Conditions for Neurology Patients

Better support for cancer patients between visits

Give your patients the support they need:

We could never launch the program to where it needed to be for the needs of the community without Phamily.

Dinesh Kapur, MD

Chief Executive Officer, Eastern Connecticut Hematology & Oncology

Common Chronic Conditions for Oncology Patients

Manage respiratory conditions in real time

Provide better care for patients with complex medical needs.

Our patient satisfaction has improved, we have timely responses to patients, and staff feel more connected with the patients. Outstanding program.

Angie Conyers

Program Manager, Pulmonary Associates of Fredericksburg

Common Chronic Conditions for Pulmonology Patients

Cardiac care shouldn’t begin in the emergency room

Cardiology practices are best positioned to quarterback and coordinate patient care — even if other providers treat specific conditions.

Common Chronic Conditions for Cardiology Patients

Serving All Types of Specialties

Phamily works with a range of specialties — from endocrinology to pain management, serving patients who need extra support for their chronic conditions between visits.

“ This program has been a value add for our patients, but has also been a revenue generation opportunity... It helps alleviate the financial burden on providers who find themselves working harder to compensate for reimbursement rates getting slashed every year.”

Chad Tomlinson

Chief Growth Officer, Ascend Vision

Chronic Care Management (CCM) rewards specialty providers for supporting their patients with holistic between-visit care.

CCM is a fee-for-service Medicare program that covers the common administrative and care coordination tasks that many specialty practices are already providing for their patients. Phamily helps practices navigate CCM requirements and establish a scalable, profitable program that patients and providers love.