# **White-glove support** from expert partners

Phamily isn’t just a software platform. Our care management experts partner with you every step of the way, for the life of your program.

### **"The initial two-day onsite training was a great success,** and the continued support from Phamily's team has been incredibly helpful in ensuring we’re off to a strong start. We truly appreciate all the effort and partnership. Direct feedback from my team is that Andrea and Rani are the most amazing people to work with. We could not have asked for better people to help support us on this new adventure. They are excellent communicators and have been very flexible, supportive, uplifting, and positive. It has been a great experience for our team."

### Tracie Ledet

### VP of Clinical Operations, _Arizona Kidney Disease & Hypertension Center_

### "The product is great, but the level of hand-holding Phamily provides during implementation **clearly shows that they care about our success, beyond what a typical vendor does** — it's really exciting and makes the process of adding a new service line seamless. The level of support isn't something you see anywhere else, and it really makes a difference. The handholding does not stop when implementation is complete. **Phamily continues to be an integral part of our team and our success!**"

### Carole Ann Norman

### Practice Manager, _Columbia Nephrology Associates_

### WE HELP YOU GET A **FAST START**

When you start working with us, we help you plan your program, design your workflows, train your staff, and get your patients enrolled so that you can scale your program quickly.

**Program planning**  
We help you build financial models, analyze your staffing, and create your project plan.

**Workflow design**  
We help identify your eligible population, figure out your staffing, design effective patient enrollment and care management workflows, and ensure your billing team is prepared.

**Care Manager training**  
We help you train your care team and office staff so that your program launches successfully and you hit your clinical and financial goals — and we provide a rich knowledge base as a care management resource.

**Performance improvement**  
Our experienced team works with CCM and APCM programs around the country. We help you understand how you compare to benchmarks, then take actions that drive improvement.

**Recruiting support**  
We can help you hire up to 6 additional care managers per quarter with a best practice job description and recruiting support.

### WE WORK **ELBOW-TO-ELBOW WITH YOUR TEAM​**

For the life of your CCM or APCM program, we work with you to keep performance on track.

### PHASE 1

### Launching your program

During the initial phase of your program, we conduct daily huddles with your care managers to plan work, review escalations, and highlight patient wins.

### PHASE 2

### Ongoing program improvement

Twice a week, we meet with your team to review program performance and optimize operations. And every month, we review financial and quality of care performance with your executive sponsor and leadership team.

### OUR ONGOING SERVICES INCLUDE...

**Patient enrollment**  
We help you market your CCM or APCM services to your patients, get them enrolled, and develop and share care plans.

**Strategic growth**  
Once you see the results from your initial CCM or APCM program, we can help you plan expansion across additional patient cohorts or payers.