Scale your CCM or APCM program with Phamily

Phamily’s simple and effective text-messaging and care management interface enables you to rapidly enroll and manage thousands of patients simultaneously.

RAPID ENROLLMENT

Best-practice templates • SCALABLE messaging

Profitable service lines enroll and engage a critical mass of patients as quickly as possible, with appropriate consents. Phamily enables you to enroll hundreds or thousands of patients at once, rather than one at a time.

Communicate with all your patients in parallel. Care managers simply select patients to enroll and add a best practice enrollment message. The initial message typically sees a 30% enrollment rate — so if you message 1,500 patients, you can quickly get 500 patients enrolled.

ONE-CLICK CARE PLANNING

Condition-specific plans • Customizable

Let care managers spend time coaching newly-enrolled patients instead of filling out cumbersome, time-consuming questionnaires.

• Condition-specific templates can be quickly customized to support the patient’s health goals
• Share care plan with patient via text

PERSONALIZED CHECK-INS

AI-driven suggestions • Streamlined interface

With Phamily, a single care manager serves 500 patients. Instead of making 1500 phone calls/month, your care manager can send customized, relevant content to all patients at once in a few clicks.

• Personalized check-in messages are automatically generated based on condition
• Run coordinated outreach campaigns for initiatives like flu vaccination

EFFICIENT TRIAGE AND ESCALATION

Automatic flagging • Systematized responses

Manage asynchronous conversations with hundreds of patients. Phamily’s inbox provides automated tools to help care managers respond to the most urgent messages first.

• Quickly reply to patients
• Rapidly escalate critical issues to the rest of the patient’s medical team
• Create and manage follow-up tasks

MEANINGFUL PATIENT CONVERSATIONS

Regular check-ins • Easy-to-use

Patients text message their care managers like they would family members or friends, without complex portals or forgotten passwords.

With patients engaging 3.4x per month on average, care managers have frequent, meaningful conversations while easily logging other activities like refills or referrals.

HIGHLY COMPLIANT TIME-TRACKING

Built-in Stopwatch • Accessible Data Logs

Automated time tracking offers the highest compliance with Medicare CCM and APCM program requirements.

• Communicating over text means conversations are clearly documented. Export comprehensive care logs with vitals and communication history.
• Program managers can view time spent across all patients to identify those that are close to a billable event for the month.

EFFICIENT BILLING, IMPROVED CASHFLOWS

Exportable reports • Assigned billing codes

Program managers can easily review all enrolled patients with a care plan and 20+ minutes of logged care management time, along with eligible CCM and APCM codes, including complex, non-complex, and add-on codes.