# **Scale your CCM or APCM program** with Phamily

Phamily’s simple and effective text-messaging and care management interface enables you to rapidly enroll and manage thousands of patients simultaneously.

### RAPID ENROLLMENT

### Best-practice templates • SCALABLE messaging

Profitable service lines enroll and engage a critical mass of patients as quickly as possible, with appropriate consents. Phamily enables you to enroll hundreds or thousands of patients at once, rather than one at a time.

**Communicate with all your patients in parallel.** Care managers simply select patients to enroll and add a best practice enrollment message. The initial message typically sees a 30% enrollment rate — so if you message 1,500 patients, you can quickly get 500 patients enrolled.

### ONE-CLICK CARE PLANNING

### Condition-specific plans • Customizable

Let care managers spend time coaching newly-enrolled patients instead of filling out cumbersome, time-consuming questionnaires.

- Condition-specific templates can be quickly customized to support the patient’s health goals
- Share care plan with patient via text

### PERSONALIZED CHECK-INS

### AI-driven suggestions • Streamlined interface

With Phamily, a single care manager serves 500 patients. Instead of making 1500 phone calls/month, your care manager can send customized, relevant content to all patients at once in a few clicks.

- Personalized check-in messages are automatically generated based on condition
- Run coordinated outreach campaigns for initiatives like flu vaccination

### EFFICIENT TRIAGE AND ESCALATION

### Automatic flagging • Systematized responses

Manage asynchronous conversations with hundreds of patients. Phamily’s inbox provides automated tools to help care managers respond to the most urgent messages first.

- Quickly reply to patients
- Rapidly escalate critical issues to the rest of the patient’s medical team
- Create and manage follow-up tasks

### MEANINGFUL PATIENT CONVERSATIONS

### Regular check-ins • Easy-to-use

Patients text message their care managers like they would family members or friends, without complex portals or forgotten passwords.

With **patients engaging 3.4x per month on average**, care managers have frequent, meaningful conversations while easily logging other activities like refills or referrals.

### HIGHLY COMPLIANT TIME-TRACKING

### Built-in Stopwatch • Accessible Data Logs

Automated time tracking offers the highest compliance with Medicare CCM and APCM program requirements.

- Communicating over text means conversations are clearly documented. Export comprehensive care logs with vitals and communication history.
- Program managers can view time spent across all patients to identify those that are close to a billable event for the month.

### EFFICIENT BILLING, IMPROVED CASHFLOWS

### Exportable reports • Assigned billing codes

Program managers can easily review all enrolled patients with a care plan and 20+ minutes of logged care management time, along with eligible CCM and APCM codes, including complex, non-complex, and add-on codes.